If the fit is not right, we will sort it out. Write to us at thenoura.insupport@gmail.com within 7 days of delivery and we will arrange a size exchange or a return.
What is eligible
Unworn, unwashed pieces with tags intact, in their original packing. Try things on carefully — perfume, deodorant and makeup marks make a piece impossible to restock.
What is not eligible
Pieces that have been worn, washed, or altered. We make each piece in small numbers, so your size may not be available for an exchange — check the size chart before ordering, and if you are between sizes, write to us first and we will help you choose.
How it works
Email us with your order number and the reason. We will arrange a reverse pickup where our courier partners service your PIN code; elsewhere, we will ask you to ship the piece back and will reimburse reasonable courier costs for size exchanges.
Refunds
Once the piece reaches us and passes a quality check, refunds are issued to the original payment method within 7–10 business days. For Cash on Delivery orders, refunds go to your bank account or UPI.
Damaged or wrong item
If something arrives damaged or we sent the wrong piece, send us a photo within 48 hours of delivery and we will replace it or refund you in full, including shipping.
A note on our prints: slight variation in print placement and colour between pieces can occur and is not a defect.